Eskom awarded ISO 9001 standard

Eskom’s human resources department has been awarded ISO 9001 Quality Management Certification by National Quality Assurance (NQA) Africa, a branch of one of the largest certification bodies in world.

NQA Africa is a subsidiary of MICROmega Holdings and has been in operation since 2001. Having issued approximately 18 500 Certificates of Registration in 52 countries, the NQA group is no stranger to putting corporate bodies to the test.

In order to achieve ISO 9001 Quality Management Certification a company must be able to demonstrate its ability to consistently provide products and services that meet its customers’ statutory and regulatory requirements.

Furthermore, the organisation should constantly aim to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity to the requirements of customers, and applicable statutes and regulations.

“The ISO 9001 certification for Eskom’s human resources department is valid for three years. Annual surveillance audits will be carried out in year one and two, followed by a re-certification audit in year three,” says Craig Gordon-Bennett, managing director of NQA Africa.

At a recent celebration in honour of its ISO achievement, Eskom chairman Zola Tsotsi thanked NQA Africa for its role in assisting the organisation to obtain ISO 9001.

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