Category:Raising the Bar

Mastering the skill of listening
November 5, 2014

Mastering the skill of listening

People talk, but do they really listen? In your quest to be a good mentor, good communications skills are a must.

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Coach, mentor, communicate
October 5, 2014

Coach, mentor, communicate

Having looked at leadership over the past few months, we now need to focus on coaching and mentoring. The first important skill to consider...

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Don’t underestimate afterglow
August 5, 2014

Don’t underestimate afterglow

Have you been able to successfully court your customers and develop strong relationships? There’s only one way to find out …

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Service excellence and “the date”
May 5, 2014

Service excellence and “the date”

In our endeavour to court the customer and deliver the ultimate relationship, it’s now time to realise “the perfect date”

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Service excellence – transfer of trust
April 16, 2014

Service excellence – transfer of trust

Now that we have been on our best behaviour, engaged the customer and made a good first impression, the real work to ensure service...

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Courting service excellence
February 16, 2014

Courting service excellence

The parallels between courting your true love and customers are closer than one would think …

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Leading oneself
November 16, 2013

Leading oneself

Leading others is one thing, but how effectively do you lead yourself?

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The quality in leadership
August 16, 2013

The quality in leadership

Leaders, whether born or not, will always show distinctive leadership traits.

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Leadership starts with me
June 16, 2013

Leadership starts with me

Developing people to become leaders in the workplace, as well encouraging staff to take responsibility for their positions – leads to a harmonious, fruitful...

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