Category:Raising the Bar
Mastering the skill of listening
People talk, but do they really listen? In your quest to be a good mentor, good communications skills are a must.
Coach, mentor, communicate
Having looked at leadership over the past few months, we now need to focus on coaching and mentoring. The first important skill to consider...
Don’t underestimate afterglow
Have you been able to successfully court your customers and develop strong relationships? There’s only one way to find out …
Service excellence and “the date”
In our endeavour to court the customer and deliver the ultimate relationship, it’s now time to realise “the perfect date”
Service excellence – transfer of trust
Now that we have been on our best behaviour, engaged the customer and made a good first impression, the real work to ensure service...
Courting service excellence
The parallels between courting your true love and customers are closer than one would think …
The quality in leadership
Leaders, whether born or not, will always show distinctive leadership traits.
Leadership starts with me
Developing people to become leaders in the workplace, as well encouraging staff to take responsibility for their positions – leads to a harmonious, fruitful...
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